Here are the most frequently asked questions, if you have any questions, they're most likely on this page. If not, then please don't hesitate to contact us.
The actual buyer of your car will be Car Arena. This means we can ensure your sale is carried out professionally and to the highest standards. Your personal details are not distributed around the internet which means our site is one of the most secure ways to sell your car.
Your vehicle information is processed immediately and an instant valuation is displayed on screen. If you decide you would like to sell your car to us, we will contact you for a little more information, which once we have allows us to make a final offer to buy your car. Once you have agreed a sale, we like to collect the car as soon as possible. You liaise directly with us to arrange a time and date that is convenient for you. We come to you to collect the car.
Believe it or not the most common cause for a failed valuation is because people have entered their registration number in correctly. Try again and double check the registration number on your V5, not just your car. You would be surprised how often registration plates are produced incorrectly.
Sometimes a vehicle's details are not registered correctly when they are sold new by the original dealer. This isn't usually a problem and is certainly nothing to worry about. But it does mean the vehicle codes we use to identify your car are not always recognised by the data service providers we use. This means that we may need to clarify one or two details on your car such as; is it a manual or automatic gearbox, is it a saloon or hatchback, a coupe or convertible etc...As soon as we have these details we are then able to provide you with a valuation or offer.
You are paid by secure bank transfer (CHAPS) immediately on collection. We don't take your car and pay you three to five days later. You are paid in full on collection. We even wait with you until you have been able to confirm the funds are in your bank account before we leave with your car.
Outstanding finance can be easily settled as part of the transaction. All we need is a settlement figure from your finance company, this can be faxed to us on 01482 386576.
No, this isn't a problem. We can still buy your car, but you would obviously be required to pay any shortfall.
We can buy cars without an MOT, but at the very least the car must start and be capable of being driven onto a vehicle transporter. You must inform us of this at the earliest opportunity.
No problem, though it is essential that you inform Car Arena that you will be transferring your number plate or putting it on retention.
Remember, retention can take some time to complete and may alter the valuation slightly if collection is delayed too long. We are unable to buy your car until you have the V5 back from the DVLA with the correct number plate showing.
To avoid delays, we can place the registration plate on retention on your behalf. To do this the vehicle must have at least 2 weeks valid vehicle tax when we collect it. The only cost for this service is the DVLA's charge of £105 to place the registration on retention for one year or £130 for two years retention.
The important thing to remember is that there is absolutely no obligation to accept our offer. You have nothing to lose by finding out how much we can buy your car for.
Most definitely not. The final offer we agree on is the amount you will be paid in full on collection. No administration fees, no tax contribution fees, nothing!